Question 1

How do I find my driver at the airport?

Accepted Answer

After clearing customs, look for our driver holding a sign with your name. They will be waiting in the arrivals hall. You'll also receive their contact information via email before your arrival.

Question 2

What happens if my flight is delayed?

Accepted Answer

We track all flights in real-time. If your flight is delayed, your driver will adjust their arrival time accordingly. There's no extra charge for flight delays - we'll be there when you land.

Question 3

Can I book a round-trip transfer?

Accepted Answer

Yes! We offer round-trip transfers at a discounted rate. Simply select 'Round Trip' when booking and enter your return flight details. You'll save compared to booking two one-way transfers.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and cash payment to the driver. Online payment is recommended for a seamless experience.

Question 5

Is there a cancellation policy?

Accepted Answer

Yes, free cancellation is available up to 24 hours before your scheduled pickup. Cancellations made within 24 hours may be subject to a fee. Please contact us as soon as possible if your plans change.

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