How do I find my driver at the airport?

After clearing customs, look for our driver holding a sign with your name. They will be waiting in the arrivals hall. You'll also receive their contact information via email before your arrival.

What happens if my flight is delayed?

We track all flights in real-time. If your flight is delayed, your driver will adjust their arrival time accordingly. There's no extra charge for flight delays - we'll be there when you land.

Can I book a round-trip transfer?

Yes! We offer round-trip transfers at a discounted rate. Simply select 'Round Trip' when booking and enter your return flight details. You'll save compared to booking two one-way transfers.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and cash payment to the driver. Online payment is recommended for a seamless experience.

Is there a cancellation policy?

Yes, free cancellation is available up to 24 hours before your scheduled pickup. Cancellations made within 24 hours may be subject to a fee. Please contact us as soon as possible if your plans change.

Privacy Policy

Last updated: January 2025

1. Information We Collect

When you use our airport transfer booking services, we may collect the following information:

Personal Information: Name, email address, phone number, and billing address
Travel Information: Flight details, hotel/accommodation address, pickup and drop-off locations
Payment Information: Credit card details (processed securely through our payment provider)
Technical Information: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use your personal information to:

Process and confirm your transfer bookings
Communicate with you about your reservations
Send booking confirmations and updates
Provide customer support
Process payments securely
Improve our services and website
Send promotional offers (only with your consent)

3. Information Sharing

We may share your information with:

Transportation Partners: Licensed drivers and transfer companies who provide the actual transportation service
Payment Processors: Secure payment gateways to process your transactions
Service Providers: Companies that help us operate our website and services

We never sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information, including:

SSL encryption for all data transmission
Secure payment processing through certified providers
Regular security audits and updates
Limited access to personal data on a need-to-know basis

5. Cookies

Our website uses cookies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve user experience

You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Opt-out of marketing communications
Withdraw consent at any time

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically kept for 7 years for tax and legal purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: info@cancunairporttransfer.com
Phone: +52 998 123 4567